Mitarbeiter Service und Support - Schwerpunkt IT (m/w/d)
Hybrid
Core
IT service and support specialist handling user requests via hotline and service portal for digitalization, data, and IT topics.
Role type
IT support technician
Builds
IT support services for employees across the organization
Domain
Corporate IT / Digitalization
Required skills
Windows, Microsoft 365, ticket management systems, hardware and software troubleshooting, installation and configuration
Preferred skills
technical support experience, knowledge of call management systems
Responsibilities
Answer user inquiries via hotline or service portal, investigate and resolve IT incidents, escalate unresolved issues, document new solutions, perform installations and configurations, collaborate with hardware and software teams, support team organization
Seniority
Mid-level, hands-on IC