IT First Level Helpdesk & Onsite Support Mitarbeiter (m/w/d)
Core
Provide first-level IT support and onsite assistance to resolve technical issues across multiple locations.
Role type
IT First Level Helpdesk and Onsite Support Specialist
Builds
IT service stability and user access across client sites
Domain
IT Support / Managed Services
Required skills
Active Directory administration, ticket management, basic hardware/software troubleshooting, client communication, travel readiness
Preferred skills
IT vocational training (Fachinformatiker), Class B driver's license
Technologies
Active Directory, ticketing systems
Responsibilities
Log and process incoming IT requests, perform first-level support remotely and onsite, analyze and resolve IT incidents, qualify and dispatch tickets, assist external service providers, manage user accounts and groups, support IT infrastructure projects
Seniority
Entry to Mid-level, hands-on IC