IT Support Analyst (m/w/d)
Core
1st-line IT support analyst handling incidents, service requests, and technical troubleshooting for desktop environments and printer solutions.
Role type
1st-line IT support analyst
Builds
IT support services and technical solutions for end-users
Domain
IT support / Hospitality
Deliverable
client delivery
Required skills
incident management, service request handling, technical troubleshooting, printer support (software/hardware), ticketing system management, documentation creation, proactive task prioritization
Preferred skills
Microsoft Windows, Apple OS, Microsoft Office/O365, Exchange, Teams, SharePoint, Intune, VOIP-PBX, 3CX, hospitality industry experience
Technologies
Microsoft Windows, Apple OS, Microsoft Office, O365, Exchange, Teams, SharePoint, Intune, VOIP-PBX, 3CX, Ticketing Systems
Responsibilities
Notify users about investigation progress and planned solutions, independently handle incidents and service requests, analyze disruptions and initiate problem-solving measures, update ticketing systems with accurate logs and notes, create standard documentation for problem resolution, coordinate with external partners for hardware defects, prioritize tasks and follow up on open tickets
Seniority
Mid-level, hands-on IC