IT Support Analyst (m/w/d)
Core
Providing 1st-line technical support and incident resolution for desktop environments, printers, and collaboration tools.
Role type
1st-line IT Support Analyst
Builds
IT service stability and user productivity
Domain
Hospitality and Airline Catering
Deliverable
client delivery
Required skills
1st-line support experience, Windows desktop OS, Microsoft Office 365, printer troubleshooting, ticketing system management, incident analysis, documentation creation
Preferred skills
Apple OS experience, VOIP-PBX and 3CX knowledge, hospitality industry background, Class B driver's license
Technologies
Microsoft Windows, Apple OS, Microsoft Office, O365, Exchange, Teams, SharePoint, Intune, VOIP-PBX, 3CX
Responsibilities
Notify users about investigation progress and planned solutions, independently handle incidents and service requests, analyze disruptions and initiate resolution measures, update ticketing systems with accurate logs and notes, create standard documentation for problem resolution, coordinate with external partners for hardware defects, prioritize tasks and proactively track open tickets to completion
Seniority
Individual Contributor, entry to mid-level
