Customer Account Manager IGT (all genders)
Core
Managing customer and business interests for industrial gas turbine maintenance, repair, and overhaul (MRO) contracts, acting as a mediator between clients and MTU to ensure contractual parameters are met.
Role type
Senior Customer Account Manager (Industrial Gas Turbines)
Builds
Maintenance, repair, and overhaul services for industrial gas turbines/modules/parts
Domain
Aerospace / Industrial Gas Turbines
Deliverable
client delivery
Required skills
Contract management, project management, commercial responsibility, cost estimation, invoicing, project controlling, stakeholder coordination, status reporting, customer visit organization
Preferred skills
Engineering or business engineering degree, technical and commercial understanding, SAP proficiency, Excel expertise, negotiation skills, English fluency
Technologies
SAP, Excel
Responsibilities
Manage the order lifecycle for industrial gas turbines/modules/parts; Coordinate order parameters with internal departments and customers; Ensure compliance with customer requirements; Handle commercial responsibility for orders and contracts including cost estimates and invoicing; Control ongoing projects and initiate measures for result optimization; Act as the owner of maintenance contracts ensuring profitability; Manage receivables in coordination with Finance and Sales; Serve as the primary contact for commercial and technical customer matters; Create and send status reports and conduct weekly status calls; Organize and coordinate customer visits