Mitarbeiter (m/w/d) im Inbound 2nd Level
Hybrid
Core
Handling 2nd-level inbound customer inquiries for business clients, including billing, tariff consultation, and order changes.
Role type
Inbound Customer Service Agent (2nd Level)
Builds
Customer service interactions and order management for business clients
Domain
Telecommunications / Customer Support
Deliverable
client delivery
Required skills
Phone communication, billing consultation, order management, system documentation, internal escalation, written communication
Preferred skills
Cross-selling, customer experience management, independent work
Technologies
PC, internal customer service systems
Responsibilities
Process telephone inquiries from business customers, consult on tariffs and options, handle order changes, act as internal contact for 1st level agents, process written orders like address changes and cancellations
