Technical Account Support -Telecom
Core
Single point of contact for enterprise telecom accounts, managing repairs, moves, adds, changes, billing inquiries, and customer escalations.
Role type
Senior IC enterprise account manager (telecom)
Builds
Managed connectivity and network services for business and government agencies
Domain
Telecommunications / Enterprise Services
Deliverable
client delivery
Required skills
Telecom experience, Fixed Line experience, Hosted PBX knowledge, Account management, Billing management, Customer complaint resolution, Data analysis
Preferred skills
Hosted PBX experience
Technologies
Hosted PBX, Fixed Line systems
Responsibilities
Manage day-to-day activity of assigned accounts in a post-sale environment; Respond promptly to customer trouble reports and escalations; Handle and resolve customer complaints; Manage customers' accounts regarding billing and financial concerns; Interface directly with various teams internally to facilitate customer experience; Participate in a variety of special projects as requested