Outbound Teamleiter (m/w/d) für einen führenden Telekommunikationsdienstleister
Core
Leading a team of approximately 15 customer advisors in a contact center, managing up to 2 campaigns, and ensuring quantitative and qualitative targets are met.
Role type
Senior Team Lead (Outbound)
Builds
Customer service operations and outbound sales campaigns
Domain
Telecommunications
Required skills
Team leadership, project management, coaching, training development, conflict resolution, sales orientation, organizational skills, MS Office proficiency
Preferred skills
Experience with dialer applications
Responsibilities
Provide professional and personal leadership to customer advisors, manage campaign execution, support senior leadership in target achievement, coach staff and identify training needs, conduct performance reviews, develop communication scripts
Seniority
Senior, hands-on IC
