Operations Performance Specialist (m/w/d) an unseren Standorten in Berlin
Core
Support Unit Managers to achieve operational excellence in food and beverage outlets at train stations and airports by optimizing processes, analyzing KPIs, and coaching leadership teams.
Role type
Senior Operations Performance Specialist (IC)
Builds
Operational performance improvements, standardized processes, and leadership development in F&B units
Domain
Food & Beverage / Hospitality / Retail
Required skills
Operational leadership experience, KPI analysis, coaching, business acumen, communication, analytical thinking, hands-on mentality, inventory management, cost optimization, service quality improvement, compliance enforcement, system utilization
Preferred skills
Experience in gastronomy, hotel, retail, or branch environments, proven track record in operational optimization, ability to travel within the region
Technologies
Workforce management systems, inventory management systems, operational reporting tools
Responsibilities
Analyze operational KPIs and derive improvement measures, Coach Unit Managers and shift leaders on standards, Ensure implementation of agreed-upon improvement actions, Establish operational standards in daily operations, Conduct on-the-job training to embed standards, Optimize inventory processes to reduce stock loss, Improve labor cost efficiency, Optimize food cost and reduce waste, Enhance service speed and guest satisfaction, Ensure compliance with health, safety, and brand standards, Promote usage of operational systems
