Service-Navigator (m/w/d) Region Friedrichshafen
Core
Customer service navigation and support for a regional savings bank, focusing on digital channels, online banking support, and sales of standardized products.
Role type
Customer service representative (banking)
Builds
Customer service interactions, online banking support, sales of standardized financial products
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, digital channel navigation, online banking support, sales of standardized products, multimedia solution support, administrative tasks
Preferred skills
Teamwork, self-management, further education motivation
Technologies
Online banking, SB-Technik (self-service terminals), digital and telephone channels
Responsibilities
Steer service performance via digital and telephone channels, provide customer support for service inquiries (excluding payment transactions), support online banking, consult and sell standardized products, support customers with multimedia solutions, promote self-service technology usage, support the branch team in customer relationship management, identify potential new customers, handle administrative tasks
Seniority
Entry-level to Mid-level