Product Owner (m/w/d) Knowledge Management ServiceNow
Core
Responsible for the strategic and operational development of Knowledge Management within ServiceNow, building a unified organization of knowledge managers, and ensuring structured content for AI agent automation.
Role type
Product Owner (Knowledge Management)
Builds
Enterprise-wide knowledge management organization, knowledge databases, and AI-ready content structures.
Domain
IT Operations / Knowledge Management / ServiceNow
Deliverable
production ML models
Required skills
Knowledge Management, ServiceNow, Product Ownership, Backlog Management, AI Agent requirements, Stakeholder coordination
Preferred skills
Platform solutions experience, Agile methodology, Structured content design
Technologies
ServiceNow, AI Agents
Responsibilities
Define strategic and operational direction for Knowledge Management in ServiceNow, build and standardize a network of central and decentralized knowledge managers, coordinate with external ServiceNow providers, develop high-quality knowledge databases for incident resolution, ensure content quality for AI automation, manage prioritized backlogs.
Seniority
Mid-Senior, hands-on IC