Knowledge Strategy, Senior Associate
Core
Own the strategy and roadmap for EliseAI's external help center and internal knowledge systems, ensuring accuracy, freshness, and findability for Support and Solutions Engineering teams.
Role type
Senior Associate, Knowledge Strategy
Builds
Customer-facing help center, internal knowledge hub, AI-powered answer surface
Domain
SaaS / Vertical AI (Housing and Healthcare)
Required skills
Knowledge strategy, content operations, systems thinking, technical writing, cross-functional influence, prompt engineering, process design
Preferred skills
RAG evaluation, LLM evaluation frameworks, SaaS documentation experience
Technologies
Cursor, Claude Code
Responsibilities
Develop and own the strategy and roadmap for knowledge experiences; Own coverage, structure, freshness, accuracy, and findability of the help center; Improve internal knowledge hub and AI answer surface; Partner with technical teams to strengthen workflows for knowledge capture; Define and track standards for knowledge quality and adoption; Build repeatable processes to capture fresh knowledge from subject-matter experts
Seniority
Senior, hands-on IC
