Mitarbeiter Dispatching / Service Desk (w/m/d) (Münster Düsseldorf)
Core
First-line IT support specialist responsible for receiving, classifying, and prioritizing service requests and incidents to ensure SLA compliance.
Role type
Service Desk Analyst
Builds
IT support services for enterprise clients
Domain
IT Services / Managed Services
Deliverable
dashboards & analysis
Required skills
IT service management, ticketing systems, incident management, SLA monitoring, customer communication, priority management
Preferred skills
IT background (training or degree), technical understanding, structured work style
Technologies
Ticket and service management systems
Responsibilities
Accept and process incidents and service requests, classify and prioritize incoming tickets, coordinate dispatch to specialist teams, perform initial troubleshooting, monitor ticket resolution times, ensure SLA adherence, contribute to service process improvements