Fachinformatiker (m/w/d) Systemintegration - Schwerpunkt First Level Support
Core
First Level Support specialist handling IT ticket triage, user assistance, and workstation management for the entire Eriksen Group.
Role type
First Level Support Engineer
Builds
IT support services and workstation infrastructure for engineering and planning teams
Domain
Construction and engineering services
Required skills
IT support, Helpdesk, Service Desk, Active Directory management, Software rollout execution, Technical documentation, Workstation setup and relocation
Preferred skills
None stated
Technologies
Ticket systems, Active Directory
Responsibilities
Evaluate, process, and prioritize support cases via ticket system; Support users with various IT issues; Plan, set up, maintain, and relocate IT workstations; Execute and accompany software rollouts; Assist with user and rights management in Active Directory; Create and maintain technical documentation