IT Servicedesk Agent (w/m/d)
Hybrid
Core
First point of contact for software and hardware issues, prioritizing and analyzing incidents to restore systems via remote tools.
Role type
IT Service Desk Agent (1st & 2nd-Level Support)
Builds
Restored IT systems and documented solutions for a client
Domain
IT Infrastructure & Support
Required skills
Windows 7/10/11, Microsoft Office (M365), Ticketing tools, Remote tools, Active Directory, Standard Hardware
Responsibilities
Prioritize and analyze incidents, restore systems via remote tools, document solutions in ticket system, maintain asset data, update knowledge base