Head of Customer Service D-A-CH (m/w/d)
Core
Leading and strategically developing the Customer Service team for the D-A-CH region with a focus on customer orientation, team performance, and efficient system utilization.
Role type
Senior leadership, Customer Service Head
Builds
Stable, smooth, and efficient order processes from order entry to delivery
Domain
Logistics and Supply Chain
Required skills
Strategic planning, Team leadership, Process optimization, Stakeholder management, KPI definition and reporting, Escalation management, Supply chain coordination, Recruitment and talent development
Responsibilities
Oversee order processes from entry to delivery, Optimize customer service processes and tools, Manage bottleneck and escalation situations, Monitor and improve delivery performance, Collaborate with Sales, Product Management, and Operations, Build and develop a high-performing team