Leitung Service (m/w/d) Filialisierter Dienstleister / Marktführer in der DACH-Region
Core
Strategic leadership of a decentralized service division for industrial equipment, focusing on profitable growth, process standardization, and operational control across multiple European locations.
Role type
Senior Service Division Manager (Strategy & Operations)
Builds
Service business unit for industrial machinery and construction equipment
Domain
Industrial services / Manufacturing / Construction
Required skills
Strategic planning, Service controlling (KPIs, contribution margin), Process optimization, Change management, Team leadership, ERP systems, Technical service processes
Preferred skills
Workshop experience, After-sales management, Digital transformation in services, Industry knowledge (agricultural machinery, forklifts, construction vehicles)
Responsibilities
Define strategy for service division growth, Implement controlling framework and reporting, Standardize service processes from order intake to billing, Lead and develop central team, Conduct site visits for quality assurance and change management, Collaborate on cross-functional process development
Seniority
Senior, hands-on IC
