Supervisor Serviços ao Cliente - Três Lagoas/MS
Core
Lead the technical service operation for forestry machinery, ensuring excellence in team management, service planning, and technical quality.
Role type
Senior IC service operations supervisor (forestry machinery)
Builds
Technical maintenance and service operations for forestry equipment
Domain
Forestry + Heavy Equipment Maintenance
Required skills
Leadership of technical teams, advanced knowledge of forestry machinery, service process management, operational planning, cost monitoring, performance indicator tracking, complex problem resolution, client relationship management
Preferred skills
Experience with Harvester, Forwarder, Feller Buncher, and Skidder equipment, prior history in field technician or service engineer roles, knowledge of John Deere technologies and products
Technologies
Harvester, Forwarder, Feller Buncher, Skidder
Responsibilities
Lead, guide, and develop the technical team; Plan and coordinate field service scheduling; Ensure technical quality and compliance with processes; Monitor service orders and operational costs; Track performance indicators and implement improvements; Coordinate resolution of complex technical problems; Maintain close client relationships
Seniority
Senior, hands-on IC