Customer Support Representative EN
Core
Respond to customer inquiries via email, phone, or chat; resolve issues and complaints; provide product/service information; coordinate with teams; escalate complex issues; improve customer journey channels; up-sell products.
Role type
Customer Support Representative
Builds
Customer support channels and processes
Domain
Customer Service
Deliverable
client delivery
Required skills
Advanced English, problem-solving, multitasking, customer service, fast learning, computer proficiency
Preferred skills
Experience in customer-facing roles
Responsibilities
Respond to customer inquiries via email, phone, or chat; Understand and resolve customer issues and complaints; Provide product and service information to customers; Coordinate with other teams to ensure timely resolution of customer issues; Identify and escalate complex issues to the appropriate team members; Build new and upgrade established channels, means and processes to improve the customer journey; Up-sell company products in collaboration with sales teams to ensure growth attainment