First Level Supporter (m/w/d) Helpdesk
Hybrid
Core
Provide first-level IT support to internal users, ensuring system stability and resolving technical issues.
Role type
First Level Supporter (Helpdesk)
Builds
IT solutions and services for internal users
Domain
IT Support / Helpdesk
Required skills
IT system integration, ticketing systems, software installation and configuration, problem analysis, coordination with higher-level support
Preferred skills
Project implementation, customer service orientation
Technologies
Ticketing systems, software, systems, components
Responsibilities
Handle incoming first-level support tickets, analyze and categorize issues, install and configure software/systems, coordinate and escalate issues to 2nd/3rd level support, implement IT projects
Seniority
Entry-level to Mid-level