Second Level Supporter (m/w/d) Helpdesk
Core
Provide 2nd level IT support for stability of deployed systems and optimal customer service.
Role type
2nd level IT support specialist
Builds
IT solutions and system stability for clients
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
Windows environments, ticketing systems, structured support processes, client administration, application administration, system administration, root cause analysis, process optimization
Responsibilities
Handle IT requests and incidents in 2nd level support, analyze and resolve root causes of errors, support 1st level team, administer clients applications and systems, contribute to optimization of IT processes and support structures