Applikationssupporter Prozessablauf (m/w/d)
Core
First point of contact for customer support regarding process questions and issues within energy solution applications.
Role type
Application Support Specialist (Process Flow)
Builds
Energy solution applications
Domain
Energy / IT Application Support
Required skills
IT application support, requirement analysis, problem analysis, solution development, application optimization, test coordination
Preferred skills
Customer collaboration, external service provider collaboration, IT degree or training
Technologies
N/A
Responsibilities
Act as the first point of contact for customer support regarding process questions, Independently handle technical inquiries in close cooperation with customers, partners, and colleagues, Analyze requirements and problems and develop appropriate solutions, Support the optimization and further development of applications, Conduct and coordinate tests of new functionalities in cooperation with customers and service providers