IT-Service-Mitarbeiter (m/w/d)
Hybrid
Core
Provide reliable support to users and ensure the stability of modern IT systems through a service desk.
Role type
IT Service Desk Specialist
Builds
IT support services for a consulting sector client
Domain
IT Services / Consulting
Deliverable
client delivery
Required skills
IT training (e.g., Fachinformatiker), IT Service Desk experience, ticketing systems, technical troubleshooting, project support
Preferred skills
Analytical thinking, solution-oriented approach
Technologies
Ticketing systems
Responsibilities
Handle phone and in-person support, document support requests, analyze and resolve technical issues, support IT projects, escalate requests to downstream units
Seniority
Entry to Mid-level, hands-on IC