1st Level Supporter (m/w/d)
Core
Provide first-line IT support by handling, prioritizing, and resolving service desk incidents and user requests.
Role type
1st Level IT Support Specialist
Builds
IT service desk operations for an IT services client
Domain
IT Services / Help Desk
Deliverable
client delivery
Required skills
IT service desk operations, ticket management, incident resolution, documentation, SLA adherence, PC hardware troubleshooting, network basics, Active Directory, software deployment
Preferred skills
CCNA, MCSA
Technologies
Active Directory, Ticketing Systems, Knowledge Bases
Responsibilities
Receive and resolve IT service requests, categorize and prioritize incoming tickets, escalate complex issues to specialized teams, document activities in ticketing systems, meet service level agreements