Senior IT Support Specialist (m/w/d)
Core
Senior IT Support Specialist handling complex technical incidents, coordinating support processes, and maintaining Microsoft-based client, server, and infrastructure environments.
Role type
Senior IT Support Specialist
Builds
IT support services for enterprise clients
Domain
IT Services / Infrastructure
Deliverable
client delivery
Required skills
Windows-based infrastructure, Active Directory, client/server administration, incident analysis, process coordination, knowledge base management
Preferred skills
ITIL, on-call availability
Technologies
Windows, Active Directory, Microsoft Client/Server
Responsibilities
Coordinate and prioritize support processes, escalate complex incidents, maintain knowledge bases and best practices, support team with technical questions, implement new functions and service improvements
Seniority
Senior, hands-on IC