IT Service & Support Koordinator (m/w/d)
Core
Central point of contact for business units on IT-related issues, handling incident analysis, prioritization, and coordination of support cases.
Role type
IT Service & Support Coordinator (Level 1/2)
Builds
IT hardware, software licenses, and user access management for a global infrastructure and energy projects company.
Domain
IT Service Management (ITSM) / Enterprise Infrastructure
Required skills
IT support (First-Level), Microsoft 365, ticketing systems, hardware configuration, onboarding/offboarding, license and asset management, user training, documentation
Preferred skills
Experience with Jira
Technologies
Microsoft 365, Jira
Responsibilities
Central point of contact for business units on IT-related issues, handling incident analysis and prioritization, coordinating and escalating support cases, setting up and configuring notebooks and IT hardware, supporting employee onboarding and offboarding, managing licenses and assets, conducting user training and creating documentation
Seniority
Mid-level, hands-on IC
