IT Support Specialist (m/w/d) Hirschberg
Core
First-level IT support specialist handling ticket triage, hardware setup, and user onboarding/offboarding for a renewable energy company.
Role type
First-level IT support specialist
Builds
IT hardware, user accounts, and support documentation
Domain
Renewable energy / Photovoltaics
Deliverable
client delivery
Required skills
IT support (First-Level), Microsoft 365, ticketing systems, hardware configuration, onboarding/offboarding, asset management, documentation creation
Preferred skills
Experience with Jira
Technologies
Microsoft 365, Jira
Responsibilities
Triage and prioritize IT incidents and service requests, configure and deploy IT hardware (laptops), manage licenses and IT assets, train employees on IT systems, create support documentation
Seniority
Entry-level / Junior