IT Support Analyst (m/w/d) Kaiserslautern
Core
2nd Level IT Support Analyst handling analysis, prioritization, and resolution of IT incidents and service requests.
Role type
2nd Level IT Support Analyst
Builds
IT support services for an international company with a modern IT landscape
Domain
IT Support / Enterprise IT
Required skills
IT incident management, Microsoft 365 administration, Windows Client/Server, ticketing systems, IT asset management, user onboarding/offboarding, documentation creation
Preferred skills
Network fundamentals, Active Directory, IT Security
Technologies
Microsoft 365, Windows, Jira, ServiceNow
Responsibilities
Analyze, handle, and prioritize 2nd Level IT incidents; Support 1st Level team and escalate complex issues; Install and configure hardware/software; Manage Microsoft environment and licenses; Handle user onboarding and offboarding; Maintain documentation and knowledge base
Seniority
Mid-level, hands-on IC