IT-Techniker (m/w/d)
Core
First point of contact for IT support requests, ensuring stable IT operations by managing tickets and coordinating with specialized teams.
Role type
IT Service Desk Technician
Builds
Stable IT operations and user support
Domain
IT Service Management / Desktop Support
Deliverable
dashboards & analysis
Required skills
IT Service Management (ITIL), Ticketing systems, Windows 10/11 administration, MS Office, Documentation
Preferred skills
Security clearance (SÜ2)
Responsibilities
Receive and log support requests via various channels, Manage and monitor tickets, Document all actions and steps, Monitor SLAs and service targets, Coordinate with specialized teams for complex issues