IT Support (m/w/d)
Core
Providing 1st-level IT support, troubleshooting Windows environments, and managing Microsoft 365/Active Directory for users.
Role type
IT Support Specialist (1st-Level)
Builds
IT support services for end-users
Domain
IT Services / Enterprise IT
Deliverable
client delivery
Required skills
Windows client systems, network technology, Active Directory, Microsoft 365, technical documentation
Preferred skills
IT security, backup processes, branch-specific software (DATEV, DMS)
Responsibilities
1st-level support via phone, remote, and on-site; error analysis and troubleshooting in Windows environments; setup and configuration of standard applications; user and rights management in Microsoft 365/Active Directory; creating and maintaining technical documentation
Seniority
Entry to Mid-level