Second Level Supporter (m/w/d) Helpdesk
Core
Provide IT support and resolve incidents for clients in the 2nd Level Support role.
Role type
2nd Level IT Supporter
Builds
IT stability and client service
Domain
IT Support
Deliverable
client delivery
Required skills
Windows environments, ticketing systems, structured support processes, client administration, incident analysis
Responsibilities
Handle IT requests and incidents in 2nd Level Support, analyze and resolve root causes of errors, support 1st Level Support, administer clients applications and systems, contribute to optimizing IT processes and support structures