IT Support Mitarbeiter (m/w/d) Helpdesk
Hybrid
Core
Provide first-line IT support via helpdesk, handling incident tickets, software distribution, and customer hotline assistance.
Role type
IT Support Specialist (Helpdesk)
Builds
IT support services for a long-term client in the Bonn region
Domain
IT Services / Helpdesk
Deliverable
client delivery
Required skills
IT system integration, ticket management, software distribution, hotline support, German (fluent), English (basic)
Responsibilities
Accept, classify, and prioritize incoming incident reports; Manage ticket systems and incident tickets; Escalate complex issues to downstream support units; Create and distribute software packages; Support customers via the hotline
