2nd Level Support Manager - Marktkommunikation (m/w/x), metiundo Berlin
Core
Manage complex 2nd-level support tickets and clearing cases for market communication, resolving technical and process deviations with market partners.
Role type
Senior 2nd Level Support Manager (Market Communication)
Builds
Sustainable energy and water usage solutions for the real estate sector
Domain
Energy market / Real Estate / Utilities
Required skills
Market communication, Energy market clearing, Technical B2B support, GPKE processes, WiM processes, EDIFACT data exchange, Ticketing tools, CRM tools, Analytical thinking, Process optimization
Preferred skills
Hubspot, Deeskalation, Root cause analysis
Responsibilities
Resolve complex 2nd-level tickets and clearing cases, Identify systematic patterns in recurring errors, De-escalate critical cases, Collaborate with internal interfaces to fix structural data and system issues, Document best practices for the 1st-level team
Seniority
Senior, hands-on IC