IT Service Desk Agent (m/w/d),Regensburg,Hauzenberg
Core
First-line IT support agent handling incidents and changes via phone, email, and chat to resolve technical problems and coordinate complex issues.
Role type
IT Service Desk Agent (1st-Level Support)
Builds
IT service solutions for end-users
Domain
IT Services / Managed Services
Required skills
IT troubleshooting, incident management, change management, customer communication, English (written and spoken), structured problem-solving
Preferred skills
Commercial or technical training with IT focus, curiosity for new IT topics, ability to learn complex systems
Technologies
ServiceNow
Responsibilities
Answer IT questions via phone, email, and chat; record, classify, and prioritize incidents and changes in ServiceNow; resolve technical problems at 1st-level; coordinate between customers, sales, and technical teams for complex issues; follow up on open tickets until resolution.
Seniority
Entry-level / Junior