Reservation Agent (w/m/d), Severin*s Resort & Spa GmbH
Core
Managing guest reservations and travel planning via phone and email for a luxury resort.
Role type
Reservation Agent
Builds
Room bookings, travel itineraries, and guest profiles for Severin*s Resort & Spa
Domain
Hospitality / Luxury Resort
Deliverable
product features
Required skills
German (fluent), English (fluent), phone communication, booking portal management, customer service, MS Office, hotel software (Protel)
Preferred skills
Prior experience in high-end hotel room reservations, experience with demanding guests
Responsibilities
Correspondence with guests regarding vacation and travel planning, booking and sales conversations via phone, managing booking portals, communicating with travel agencies, maintaining guest profiles, selling rooms and suites, answering guest inquiries on-site, collaborating with events, reception, and concierge teams