Recruiter (m/w/d), Ismaning
Core
End-to-End responsibility for operationalizing Customer Strategy, translating strategic goals into measurable actions, and driving cross-functional initiatives to grow the customer base and lifetime value.
Role type
Senior Customer Strategy Lead
Builds
Customer-centric commercial plans, growth initiatives, and cross-functional alignment across eCommerce, marketing, and sales.
Domain
Live Commerce / Retail / Media
Deliverable
product features
Required skills
Customer Strategy, Customer Lifecycle Management, CRM, Commercial Strategy, Data Analysis, Stakeholder Management, Cross-functional Leadership, KPI Management, Business Case Development, Test & Learn methodologies
Preferred skills
Experience in scaling customer growth, managing churn and retention, leading without direct authority
Technologies
eCommerce platforms, Social Commerce tools, Analytics platforms
Responsibilities
Steer central Customer KPIs (Growth, Churn, CLV) and implement corrective actions; Develop and prioritize customer-centric measures based on business cases; Lead cross-functional initiatives involving Purchasing, Sales, Marketing, and eCommerce; Prepare and present progress, risks, and recommendations to Commercial Leadership and Management.
Seniority
Senior, hands-on IC