Telefonist / Sachbearbeiter (m/w/d) First-Level-Service, Bank11
Core
First-level service representative handling customer and partner inquiries via phone and email regarding existing financing, providing real-time advice and routing complex requests to internal units.
Role type
First-level service representative (customer support)
Builds
Customer service interactions and financing inquiry resolution for the automotive trade sector
Domain
Automotive trade financing / Banking
Deliverable
client delivery
Required skills
Phone communication, email communication, real-time problem solving, customer consultation, request routing, professional representation
Preferred skills
Empathy, open-mindedness, solution-oriented thinking, structured work style, team orientation, resilience in difficult conversations
Technologies
Telephony systems, Email systems
Responsibilities
Answer customer and partner questions about existing financing via phone and email, provide real-time advice on various inquiries, route requests for further processing to internal units, handle selected processing tasks independently, represent the bank professionally to external partners