Mitarbeiter First-Level Support (m/w/d), Jena
Core
First-level support specialist handling technical inquiries, hardware/software troubleshooting, and customer onboarding for SaaS solutions.
Role type
First-Level Support Specialist
Builds
Customer support operations for SaaS products
Domain
IT Services / SaaS
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, Ticket system management, CRM tools, Customer communication, Technical documentation
Responsibilities
Analyze and resolve hardware and software issues, Assist customers with hardware installation and setup, Manage customer inquiries via ticket system and phone, Collaborate with internal teams to solve complex issues, Maintain and update knowledge base and support documentation, Report to team lead and coordinate with partners