Customer Service Assistant (m/w/d), Stuttgart
Core
First point of contact for B2C customers, handling inquiries via phone and email regarding subscriptions, orders, and complaints.
Role type
Customer Service Representative
Builds
Customer support operations for digital healthcare information services
Domain
Healthcare / Publishing
Deliverable
client delivery
Required skills
B2C customer communication, subscription/order management, complaint handling, data entry and management, system navigation, MS Office (Outlook, Excel)
Preferred skills
Experience in healthcare or publishing, familiarity with Klopotek or Microsoft Dynamics CRM, English language skills
Responsibilities
Answer customer inquiries via hotline and email, process orders and subscriptions, handle customer complaints, maintain customer data in systems, escalate complex issues to specialists, support digital product operations
Seniority
Entry-level / Individual Contributor