Mitarbeiter IT-Service Desk / 1st Level User Support (m/w/d), WORK Microwave GmbH
Core
First-line IT support specialist handling user inquiries, incidents, and technical troubleshooting for Windows/Linux environments, standard software, collaboration tools, and peripherals.
Role type
1st Level IT Support Specialist
Builds
IT support services and documentation for internal users
Domain
Enterprise IT / Hardware & Software Support
Deliverable
dashboards & analysis
Required skills
Windows support, Linux support, standard software troubleshooting, peripheral device management, user account management, access rights management, IT asset management, knowledge base creation, documentation writing
Preferred skills
1st Level Support experience, Service Desk experience, analytical thinking, structured problem-solving, reliability, independence, organizational skills
Technologies
Windows, Linux, docking stations, printers, telephony systems
Responsibilities
Answer user IT questions and resolve incidents, troubleshoot hardware and software issues, manage user accounts and permissions, maintain IT assets, create and update documentation and runbooks