IT Team Lead Service & Support (m/w/d), OSI International Holding GmbH
Core
Leading and continuously developing European IT Service & Support for Germany and the Netherlands, managing a team of six specialists and ensuring efficient incident resolution and service delivery.
Role type
Senior IT Team Lead (Service & Support)
Builds
IT service operations and support for end-users and IT teams across Germany and the Netherlands
Domain
Food & Beverage / FMCG
Required skills
IT Service Management (ITIL), Ticketing Systems, Windows, Microsoft 365, Networking, VPN, Telephony, Mobile Device Management, Asset Lifecycle Management, Team Leadership, Incident Management, SLA Monitoring
Preferred skills
International team coordination, Production/FMCG environment experience, Additional languages, ITIL Certification
Technologies
Windows, Microsoft 365, Ticketing Systems
Responsibilities
Lead and develop the European IT Service & Support team; Ensure efficient handling, resolution, and escalation of IT incidents; Act as central contact for end-users, IT teams, and external vendors; Monitor service metrics and SLAs; Manage European-wide IT asset procurement and lifecycle; Coordinate service coverage aligned with global standards.
Seniority
Senior, hands-on IC with leadership responsibilities
