Mitarbeiter im Bereich Service (m/w/d), Buchen (expert Handels GmbH Süd-West & Co. KG)
Core
First point of contact for customers in service cases, ensuring smooth repair, exchange, or replacement processes.
Role type
Service Operations Specialist
Builds
Repair and replacement workflows for consumer electronics and household appliances
Domain
Retail / Consumer Electronics
Deliverable
client delivery
Required skills
Customer relationship management, Claims management, Cost calculation, Inventory management, Logistics coordination, Cross-functional collaboration
Preferred skills
Experience in claims management, Proficiency with IT systems
Responsibilities
Handle customer inquiries for service cases, Manage repairs, exchanges, and replacements, Calculate service costs and offers, Maintain contact with industrial partners, Monitor spare parts inventory, Coordinate shipping and dispatch
Seniority
Individual Contributor
