Mitarbeiter (w/m/d) Service Desk, München Energie Südbayern
Core
First Level Support for IT incidents, problems, and changes, managing Active Directory, client installation, and user account administration for internal departments.
Role type
Service Desk Technician (IT Support)
Builds
IT support services for internal departments
Domain
Energy sector IT infrastructure
Required skills
Microsoft 365, Active Directory administration, ticketing systems, incident management, client installation, user account management, security incident reporting, knowledge base maintenance
Preferred skills
Project rollout support, innovative technology interest
Technologies
Microsoft 365, Azure Active Directory, Ticketing Systems
Responsibilities
Handle first-level support for incidents, problems, and changes; Administer Active Directory and permissions; Install and maintain clients, mobile devices, and standard software; Support user accounts and standard services; Report security-relevant anomalies; Maintain knowledge articles and ticket data; Act as IT contact for departments
Seniority
Entry to Mid-level, hands-on IC