Teamleiter (m/w/d) Kundenberatung Krankenversicherung, CHECK24 Versicherungen Gesundheit
On-site
Core
Leading a team of 6-7 customer advisors for private health insurance (PKV) existing customers, ensuring service quality, and handling complex customer inquiries.
Role type
Team Lead (Management)
Builds
Customer service operations for private health insurance
Domain
Insurance / Health
Deliverable
client delivery
Required skills
Team leadership, Coaching, Customer consultation, Insurance domain knowledge (PKV), Service orientation, Digital affinity
Preferred skills
Experience with AI tools, CRM system development
Responsibilities
Disciplinarily lead and develop a team of 6-7 advisors, handle complex customer inquiries via phone and email, optimize internal processes and CRM systems, ensure service quality and KPIs.
Seniority
Manager