Mitarbeiter für unseren Schwedischen Customer Service in unserem Office Berlin (m/w/d), Berlin
Core
First-level after-sales support and order processing for Swedish-speaking customers via phone, email, and chat.
Role type
Customer Service Representative (Swedish)
Builds
Order fulfillment, customer accounts, and after-sales support for Thomann's music equipment.
Domain
E-commerce / Music Equipment
Deliverable
client delivery
Required skills
Fluent Swedish (spoken and written), Fluent English, Customer consultation, Order processing, Account management, Return and exchange coordination, Product advice, Office applications
Preferred skills
Music industry experience, Additional language skills
Responsibilities
Handle customer inquiries via phone, email, and chat; Process orders and manage customer accounts; Coordinate returns, exchanges, credits, and repairs; Collaborate with technical service and workshops; Provide product advice and translation support.
