Reservation Agent (m/w/d), DASEYN Berlin Fischerinsel
Core
First point of contact for guests handling bookings from inquiry to arrival, ensuring accurate reservations and data quality while driving sales.
Role type
Reservation Agent
Builds
Guest reservations, booking confirmations, and sales of room categories and hotel services
Domain
Hospitality / Hotel Operations
Required skills
Reservation systems (Opera Cloud, OSEM), MS Office (Outlook, Word, Excel), sales techniques, data accuracy, process optimization
Preferred skills
Front Office experience, revenue management collaboration, pre-opening participation
Technologies
Opera Cloud, OSEM, MS Office
Responsibilities
Handle reservations via phone, email, and systems; consult guests on rooms and rates; create and send booking confirmations; manage changes and cancellations; coordinate deposits and payment info; collaborate with Revenue Management and Front Office; optimize reservation processes
Seniority
Individual Contributor