Junior Specialist IT Service Desk (m/w/d), IT - Laag/Neumarkt
Core
First-Level IT support for internal users across three European sites, handling hardware, software, and communication device issues.
Role type
Junior IT Service Desk Specialist
Builds
IT support services for internal employees
Domain
Manufacturing (household appliances, commercial cooking, medical technology)
Required skills
IT troubleshooting, Microsoft 365/Office 365, hardware support, documentation, process improvement
Preferred skills
Higher education degree, German and English language skills, willingness to travel
Technologies
Microsoft 365, Office 365, PCs, printers, phones, smartphones, production devices, video conferencing systems
Responsibilities
Accept, document, analyze, and resolve support requests; assist with technical questions on PCs, printers, phones, smartphones, and production devices; maintain IT documentation and standards; escalate complex issues to Second-Level Support
Seniority
Junior, entry-level