IT Site Support Agent (m/w/d) in Düsseldorf, Düsseldorf
Core
First-level IT support and incident management for employees, handling technical queries, device support, and Microsoft 365 administration.
Role type
IT Site Support Agent (Service Desk)
Builds
IT support services for internal employees
Domain
IT Services / Enterprise Support
Required skills
IT support, incident management, Microsoft 365, ticketing systems, endpoint management, ITIL
Preferred skills
ServiceNow, Xurrent/4me, Microsoft Intune
Responsibilities
Analyze, process, and track incidents and service requests via a ticketing system; Support IT workstations and assist with hardware and software issues; Manage user accounts and access permissions in Microsoft 365; Set up, exchange, and troubleshoot end devices and peripherals; Document solutions and contribute to continuous improvement of support processes; Identify, prioritize, and escalate critical incidents and security events.
Seniority
Mid-level, hands-on IC