(Junior) Customer Service & Operations Specialist (m/w/d) befristet auf 2 Jahre, Hamburg
Core
Managing customer orders and operational workflows for image, sound, and book products across national and international markets. (via careerplan.io/jobs/12811-2346022-S-junior-customer-service-operations-specialist-mwd-befristet-auf-2-jahre-hamburg-at-edel-mu)
Role type
Operations Specialist (Customer Service & Logistics)
Builds
Order fulfillment, delivery coordination, and sales reporting for media products.
Domain
Music, Film, and Book publishing industry.
Required skills
Order management, supply chain coordination, sales analysis, process optimization, ERP system usage, MS Office (Excel), English (fluent)
Preferred skills
SAP S/4HANA experience, export process knowledge, cross-functional project support
Responsibilities
Manage customer orders in SAP from entry to invoicing, coordinate delivery schedules and availability, monitor order status and resolve deviations, create sales and delivery reports, identify process improvement opportunities, act as a reliable contact for customers regarding order status.
Seniority
Junior, hands-on IC
