Kundenbetreuer im technischen Support m/w/d, Interact Tele Service AG
Core
Support customers with setup and configuration of software for online banking, apps, and digital services, troubleshooting technical issues and resolving unexpected challenges.
Role type
Technical Support Specialist
Builds
Resolved technical issues and configured banking software for end-users
Domain
Banking / IT Support
Deliverable
client delivery
Required skills
Technical troubleshooting, software configuration, ticket system documentation, problem-solving, customer communication
Preferred skills
IT or technical training, affinity for digital applications, service orientation, independent work
Technologies
Online banking software, mobile apps, digital services, ticketing systems
Responsibilities
Analyze and resolve technical disruptions, answer user questions, document support cases in the ticket system
Seniority
Entry-level to Mid-level, hands-on IC